• Product development and contracting. • Response and performance supervision of the Call Center and Operations Department. • Call Center, Promotion and Sales Department training. • Development and implementation of customer satisfaction programs. • Analysis and optimization of web development (and B2B web development) and web white page. • Budget control and analysis.
Brand, market and new business development.
*Product development, supplier evaluation for product development and contracting, development of marketing plans including advertising, promotion and client satisfaction programs. *Web page development. *Xml development and implementation. *Development of traing programs. *Supervision and operation of special operations (groups) and incentive groups ranging from 12 to 3,500 persons. *Supervision and operation of tailor made trips (FIT's). *Management of the Sales and Promotion Department. *Administrative management. *Implementation of SECTUR's (Mexico Secretary of Tourism) 'Distintivo M' Program for management and quality.
Head of operations for 22 weekly charter flights between Spain and the United States and Cancun including airport operations supervision, guest services, sales representatives team, and relations with suppliers in Cancun and the Rivera Maya.
*Product development and marketing plans. *Operation of special groups and incentives.
Bachelor Business and Finance
Concentration:
Product development, sales, marketing, customer service, training.
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